RICS
Ward Surveyors are regulated by the RICS which offers our clients confidence and security as the firm practices to globally recognised ethical and professional standards and can be trusted to deliver high standards of service. Click here for more information.
We are also members of the RICS Client Money Protection Scheme which provides protection for clients in instances where an RICS Regulated firm is unable to repay a client’s money, up to the limits and exceptions set out in the scheme rules. Exclusions and limitations to the scheme can be found here.
Our Regulated by RICS status shows that we:
Practise to globally recognised standards
Behave ethically and act with integrity and honesty
Have the required skills and competencies to do the job
Manage conflicts of interests transparently
Safeguard the security of client money
Manage our finances appropriately
Provide adequate and appropriate indemnity for our work
Handle complaints and disputes fairly
NAEA Property Mark
Ward Surveyors are members of NAEA Propertymark which means we meet higher industry standards than the law demands and strictly adhere to their regulations. Our experts undertake regular training to ensure they are at the forefront of developments in the industry to provide a first-class service and offer you the best possible advice.
There is no mandatory regulation of estate agents. The idea that ‘anyone can become an estate agent’ is not far from the truth. By using a NAEA Propertymark estate agent you are guaranteed to be consulting with a professional agent who can give you up-to-date advice and guidance.
What makes NAEA Propertymark Protected estate agents different?
Integrity
Experienced and trained professionals who abide by a nationally recognised Code of Practice.
Complaints
Procedure Ruling on complaints through independent ombudsman services and regulated by Propertymark.
Peace of Mind
They hold all the correct insurance and protection to give you peace of mind through your move.
Complaint
Registered with HMRC to ensure compliance with money laundering regulations.
Property Redress Scheme
We are also a member of the Property Redress Scheme (PRS) which provides an alternative dispute resolution service for consumers.
Complaints
We operate a Complaints Handling Procedure, as required by the RICS. In the event that you would like to make a formal complaint, please first do so in writing to Jonathan Hubbard MRICS by email to [email protected] or by correspondence to our offices.
Insurance Complaints
Ward Surveyors Ltd is an appointed representative of Your Company Matters Limited which is authorised and regulated by the Financial Conduct Authority (FCA).
We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. In the unlikely event that you are not satisfied about something we have or haven't done, we have a set procedure to follow. Please contact our office for details.
Some clients are able to take unresolved complaints in respect of insurance matters only to the Financial Ombudsman Service (FOS).
You can contact FOS using the various methods below and we have provided a brief guide to their service http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm and a link to their website here.
By phone Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500
By post
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR