Christmas 2025 Opening Hours
Our offices are now closed for the Christmas period.                 
We will however be operating with reduced staffing levels between 9am and 12 noon on the 24th, 29th, 30th, 31st December 2025 and 2nd January 2026.
Our office will then re-open as normal on Monday 5th January 2026 at 9am.
For tenants of properties that we manage, in the event of an emergency situation only, please contact SmartFix on 07873 328 731. We would stress that this number is only to be used in an emergency, and you may be responsible for any bill received for non-urgent works.
Thank you for your co-operation and we wish you a Merry Christmas and Happy New Year from all at Wards.
Wards logo

Regulations & Complaints

Ward Surveyors are regulated by the Royal Institution of Chartered Surveyors (RICS) and are members of NAEA Propertymark, representing the highest in property professionalism.

RICS

RICS Firm Certificate
RICS Client Money Certificate
Click here for more information

Ward Surveyors are regulated by the RICS which offers our clients confidence and security as the firm practices to globally recognised ethical and professional standards and can be trusted to deliver high standards of service. Click here for more information.

We are also members of the RICS Client Money Protection Scheme which provides protection for clients in instances where an RICS Regulated firm is unable to repay a client’s money, up to the limits and exceptions set out in the scheme rules. Exclusions and limitations to the scheme can be found here.

Our Regulated by RICS status shows that we:

Practise to globally recognised standards

Behave ethically and act with integrity and honesty

Have the required skills and competencies to do the job

Manage conflicts of interests transparently

Safeguard the security of client money

Manage our finances appropriately

Provide adequate and appropriate indemnity for our work

Handle complaints and disputes fairly

NAEA Property Mark

Click here for more information

Ward Surveyors are members of NAEA Propertymark which means we meet higher industry standards than the law demands and strictly adhere to their regulations. Our experts undertake regular training to ensure they are at the forefront of developments in the industry to provide a first-class service and offer you the best possible advice.

There is no mandatory regulation of estate agents. The idea that ‘anyone can become an estate agent’ is not far from the truth. By using a NAEA Propertymark estate agent you are guaranteed to be consulting with a professional agent who can give you up-to-date advice and guidance.

What makes NAEA Propertymark Protected estate agents different?

Integrity

Experienced and trained professionals who abide by a nationally recognised Code of Practice.

Complaints

Procedure Ruling on complaints through independent ombudsman services and regulated by Propertymark.

Peace of Mind

They hold all the correct insurance and protection to give you peace of mind through your move.

Complaint

Registered with HMRC to ensure compliance with money laundering regulations.

Property Redress Scheme

PRS Certificate
PRS Consumer Leaflet
Click here for more information

We are also a member of the Property Redress Scheme (PRS) which provides an alternative dispute resolution service for consumers.

Complaints

We operate a Complaints Handling Procedure, as required by the RICS. In the event that you would like to make a formal complaint, please first do so in writing to Jonathan Hubbard MRICS by email to [email protected] or by correspondence to our offices.